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Privacy Policy
Last Updated: July 18, 2026
1. Introduction
Welcome to Bel-Aire Cleaners, proudly powered by Fishman's Personal Care Cleaners ("Bel-Aire", "we", "our", or "us").
Protecting your privacy is important to us. We are committed to collecting, using and safeguarding your personal information responsibly and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you:
- Visit our website
- Contact our team
- Create an online account
- Schedule pickup and delivery
- Use our mobile app
- Visit one of our locations
- Purchase any of our services
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Definitions
Bel-Aire Cleaners refers to Bel-Aire Cleaners, powered by Fishman's Personal Care Cleaners.
Website refers to https://bel-aire.ca
Services include professional dry cleaning, laundry, wash & fold, household-item cleaning, specialty garment care, alterations & repairs, sports equipment sanitizing, commercial laundry services, pickup & delivery, customer support and related services.
Personal Information means information that identifies you directly or indirectly, including your name, email address, telephone number, billing information or delivery address.
3. Information We Collect
We collect information necessary to provide our services efficiently.
Information You Provide
You may provide information when you:
- Contact us
- Create an account
- Book a pickup
- Request a quote
- Visit one of our locations
- Download our mobile app
- Make a payment
- Subscribe to updates
This information may include:
- Full Name
- Email Address
- Telephone Number
- Home or Business Address
- Pickup & Delivery Address
- Payment Information
- Company Name (Commercial Accounts)
- Garment Preferences
- Service Requests
- Communications with our team
Information Collected Automatically
When visiting our website we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Site
- Referral Source
- Cookies
- Website Analytics
This information helps improve our website performance and customer experience.
4. How We Use Your Information
We use your information to:
- Process cleaning orders
- Schedule pickup & delivery
- Process payments
- Provide customer support
- Communicate order status
- Improve our services
- Improve our website
- Respond to inquiries
- Prevent fraud
- Meet legal obligations
With your consent, we may also send:
- Promotions
- Seasonal reminders
- Special offers
- Service announcements
- Company news
You may unsubscribe from promotional communications at any time.
5. Cookies & Analytics
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Measure marketing effectiveness
We may use trusted analytics providers including:
- Google Analytics
- Google Search Console
- Google Business Profile Insights
- Meta Pixel (Facebook)
- Other marketing analytics platforms
Most browsers allow you to disable cookies through your browser settings.
6. Mobile App & Customer Accounts
If you use the Bel-Aire mobile app or create an online customer account, we may collect information necessary to:
- Track your orders
- Display order history
- Process payments
- Store preferences
- Manage pickup schedules
- Send notifications
Push notifications can be disabled through your device settings.
7. Third-Party Service Providers
We work with trusted service providers to help operate our business.
These may include:
- Website hosting providers
- Payment processors
- Customer account platforms
- Pickup & delivery software
- Email communication providers
- SMS messaging services
- Marketing platforms
- Website analytics providers
These providers only receive information necessary to perform their services and are required to safeguard your information.
8. Sharing Your Information
We do not sell your personal information.
We may share information only when necessary to:
- Complete your requested services
- Process payments
- Deliver your orders
- Meet legal obligations
- Protect our rights or property
- Prevent fraud or security issues
9. Your Privacy Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your contact details
- Delete your personal information (where legally permitted)
- Withdraw consent for marketing communications
To make a request, contact us using the information below.
10. Data Security
We take reasonable administrative, technical and physical safeguards to protect your information.
These include:
- SSL encrypted website connections
- Secure payment processing
- Restricted employee access
- Password-protected systems
- Regular software updates
- Secure cloud platforms
While we strive to protect your information, no electronic system can guarantee complete security.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it is securely deleted or anonymized where appropriate.
12. Children's Privacy
Our services are intended for the general public and are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children without appropriate parental consent.
13. External Links
Our website may contain links to third-party websites.
Bel-Aire Cleaners is not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policy of every website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the revised Last Updated date.
Your continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Bel-Aire Cleaners
8415 Elbow Drive SW
Calgary, Alberta T2V 1K8Email: info@bel-aire.ca
Website: https://bel-aire.ca
Professional garment care, laundry, alterations, sports equipment sanitizing, and Pickup & Delivery across Calgary.